Who is responsible for your data
RakBaan is the operator of the service described in this policy. Depending on how the platform is used, RakBaan may act as a controller of account, support, security, billing, and product-operations data, while agencies, agents, developers, or other business customers may act as independent controllers for listing and customer relationship data they create and manage through the platform.
Information we collect
We collect information you provide directly, information created through your use of the service, and limited technical data required to operate, secure, and improve the platform.
- Account and profile information such as your name, email address, phone number, company or agency details, role, and login credentials.
- Listing, media, CRM, and operational information you upload, publish, edit, or manage through the platform.
- Usage, device, browser, log, and approximate location information generated when you browse or use the service.
- Communications, enquiries, viewing requests, reports, scam or safety complaints, and support requests you send to RakBaan or to agencies, agents, landlords, or other users through the service.
Where the data comes from
We may receive personal data directly from you, from your organisation, from users who submit enquiries or invite you to the platform, from listings and content uploaded by account holders, from cookies and analytics tools, and from service providers that help us deliver hosting, communications, fraud prevention, and payments.
How we use personal data
We use personal data to provide the service, manage accounts and subscriptions, route enquiries, improve platform performance, and keep RakBaan safe and compliant.
- Provide, operate, maintain, and administer RakBaan features, including accounts, listings, CRM, authentication, and billing-related workflows.
- Understand performance, diagnose issues, and improve the reliability, design, and usability of the service.
- Send transactional messages, service notices, updates, verification requests, support responses, and other operational communications.
- Detect, investigate, prevent, and respond to fraud, abuse, misuse, security incidents, or other harmful activity.
- Review reports about scams, misleading listings, unsafe behaviour, or policy breaches, and take enforcement action where appropriate.
Why we process personal data
Depending on the context, we process personal data because it is necessary to provide the service you requested, because we have legitimate interests in running and securing the platform, because we must comply with legal obligations, or because you have provided consent where consent is required.
- To perform a contract or take steps you ask us to take before providing the service.
- To run, secure, support, analyse, and improve the platform where our legitimate interests are not overridden by your rights.
- To comply with laws, lawful requests, accounting requirements, and regulatory obligations.
- Where required, to place non-essential cookies, send certain communications, or process specific optional information.
Third-party services
Some features rely on third-party services such as cloud hosting, analytics, email delivery, mapping, and payment providers. Those providers may process personal data under their own terms and privacy policies when they act as independent controllers.
Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including service delivery, account administration, legal compliance, fraud prevention, dispute resolution, and enforcement of our agreements. Retention periods may vary depending on the type of data and applicable legal requirements.
Security
We use administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. No internet-based service can guarantee absolute security, so you should also protect your credentials and devices.
Your rights
- You may ask for access to the personal data we hold about you and, where applicable, details about how it is used.
- You may ask us to correct, update, or complete inaccurate or incomplete personal data.
- You may ask us to delete personal data where there is no longer a valid reason for us to keep it, subject to applicable retention and legal obligations.
- You may object to or request restriction of certain processing, depending on the legal basis and jurisdiction involved.
- Where we rely on consent, you may withdraw that consent at any time, although this will not affect prior processing.
- You may raise a complaint with us and, where available, with the relevant supervisory or regulatory authority.
International transfers
Personal data may be processed in countries where RakBaan or its service providers operate. Where cross-border transfers apply, we aim to use appropriate contractual, technical, or organisational safeguards consistent with applicable law.
Children's privacy
RakBaan is intended for adult and professional users. We do not knowingly target children or intentionally collect personal data from children through the service.
Policy updates
We may update this policy from time to time to reflect product, legal, or operational changes. We will update the effective date shown on this page, and where required we will provide additional notice.
Contact
For privacy questions, rights requests, or complaints, contact RakBaan using the support details published on the website. We may need to verify your identity before responding to certain requests.